Konnektid is a knowledge sharing platform where users can teach and learn from their neighbours. Currently, Konnektid matches teachers and students and let users arrange the meetings through chat. The problem is that Konnektid couldn’t measure the number of meetings actually happened.
The brief is to introduce a scheduling feature to reduce the back-and-forth of scheduling meetings. Our assumption is that if we make it easier to schedule meetings, we will increase the number of meetings and get a better understanding of how many meetings took place.
I was the UX Design Lead on the project, tasked to build a solid UX foundation for the scheduling feature. My input included gathering requirements and data, interaction design such as task flows, scenarios, screen flows, and visual design of the key screens.
See the project live at konnektid.com
Why do you deserve to win?
Identifying both student users’ and teacher users’ objectives allowed us to focus on fulfilling users’ needs rather than fulfilling functionality requirements. It also helped us spot missing screens to complete the task flow.
I created a list of user stories which helped Konnektid prioritize features. With my work, Konnektid saved time and efforts by testing the idea in lesser time. The task flow and user stories proved to be useful and became main references for the team going forward.
The biggest challenge of the project was addressing the ping pong of scheduling. I overcame the challenge by understanding the complexity of the flow and visualizing all the scenarios related to this feature.
To simplify scheduling, I suggested to let the user who initiates the learning request or teaching offer to propose 3 time slots and let the recipient confirm. Lastly, the screen flow helped Konnektid analyze key timing to engage users with emails.
The project was successful because I was able to translate problems and requirements into a solid design solution that 1. puts the user first 2. solves a complex problem 3. starts from the function rather than the form.